Family Services
Emotional, practical and social support
Eden’s centralised Family Service team provide links between home, school and other services, to strengthen relationships and communication.
They work individually with families who need support, advice or guidance about statutory services involvement and those who are finding it difficult to manage their child’s behaviour or needs at home.
They also provide pupils and their families with a range of activities outside school hours so both pupils and their sibling and families have opportunities to socialise and have experiences otherwise inaccessible to them.
"Family services give me a much needed break, whilst knowing my child is happy and safe. Kelle is excellent in her role and approachable with any issues."
Moorcroft parent
Your Family Support Coordinator
Hello, my name is Kelle Sharp and I am Moorcroft School’s Family Services Coordinator.
My role in school is to provide support, advice and information to the families within our school community.
I can help you with any worries you may have concerning your child’s education, behaviour and wellbeing. I am also here to support parents with issues that may be impacting their family such as health or finances.
Advice and support are confidential, although concerns relating to safeguarding children will always be dealt with as per the school’s Safeguarding and Child Protection Policy.
I am also here as someone to talk to if you need it. I may not have all the answers, but hopefully, I can help you to work out how to find them.
This may be achieved through 1:1s or small group support. We also are very pleased to be supported by DASH a local charity for people with disabilities.
Support can include:
- coffee mornings at school
- providing information about services in the local area and support to access them if needed
- completing referrals to relevant agencies e.g DLA, PIP, Blue Badge, Young Carers
- completing forms/applications
- advice and support in promoting positive behaviour at home
- toileting issues
- picky eaters
- poor sleeping
- setting boundaries
- support to improve school attendance
- signposting and support with finances and debt, housing, health, NRPF.
This list doesn’t include everything so please speak to me about anything worrying you or that you need support with.
Regular activities
Monday and Wednesday evenings – Night Youth Club at Moorcroft School from 3.30-6.00pm
Fridays (once a month) – Parent & Carers Coffee Group
Half Termly – Specific based workshops with a variety of focuses
Support for pupil attendance
If your child is finding school attendance difficult, you are not alone. Many children and young people with SEND experience challenges such as anxiety, sensory overload, or uncertainty about the school day.
The Eden Academy Trust provides practical guidance to help build routines, reduce stress, and support a positive, accessible school experience. Explore available resources here.
How to get in touch:
I am based in school and can meet with you at school, at home, or even at a local coffee shop; we can meet at a time that works for both of us. You can get in touch by calling the school office on 01895 43 77 99 or you can email me at: familyservices@moorcroftschool.co.uk
Please note: This is currently a part-time role so there may be a waiting list for any direct meetings. We may also need to prioritise support based on availability.
Looking for extra help?
Here are details of organisations which you may find useful as a support at home:
Contact a Family
A national charity for families with disabled children who provide information, advice and support.
ADHD Autism Harrow
Supports, educates and empowers individuals with ADHD and/or autism, their families, and the community.
DASH
Promotes independence and helping people with disabilities become more confident in life.
Equals
A national organisation for promoting the education of young people with severe learning difficulties. They provide a wide range of useful resources.
National Autistic Society
The main charity for supporting individuals with autism and their families.
Hillingdon Carers
Local support group providing advice, information support and a broad range of services that help carers with their caring roles.
Priory Woods
A favourite site for our students. This site contains a large number of interactive games for young people with learning difficulties
Scope
A disability organisation in England and Wales, particularly focusing on those with Cerebral Palsy.
Widgit
Home of the excellent ‘Writings with Symbols’ programme.
Ideas, resources and activities
Weekend and Holiday Ideas
We know that holidays can feel like a long time at home without the routine of school, so we’ve gathered together a list of places that we think would be great fun for you and your family this holiday.
Activities
- Look Out Discovery Centre (Bracknell) – over 90 hands-on activities suitable for children of all ages
- Colne Valley Special Sailors (Rickmansworth) – sailing adventures for people with disabilities
- Bekonscot Model Village & Railway (Beaconsfield) – the world’s oldest and original model village
- Compass Theatre (Hillingdon) – local arts centre
- Thomley Hall (Worminghall, Bucks) – friendly and experienced staff run fun and educational activities which cater for all ages and abilities, with an excellent range of fully-accessible facilties
- Rickmansworth Aquadrome – a nature reserve in 41 hectares, open 365 days of the year and is free to visit
- Rural Activity Garden Centre (Hillingdon) – rural tea room is a log cabin set in the tranquil setting of the prestigious Rural Activity Garden Centre. It is managed by HACS who deliver a ‘Stepping Stones to Life skills and Employment’ project for young people affected by autism spectrum and learning disabilities
- Airport Bowl (Heathrow) – a 36-lane bowling centre
- Companion Cycling (Bushy Park, nr Hampton Court) – a community resource to help everyone enjoy the fun of cycling, by offering unique access to specialised cycles in a beautiful park
- Harrow Arts Centre – a local arts centre, with lots of things to do and see, and ramps and lifts to all areas
Farms
- Willows Farm (St Albans) – a wonderful family day out with a fun packed programme whatever the weather!
- Hounslow Urban Farm – interactive farm where visitors can enjoy a variety of colourful and unusual farm animals close-up
Zoos
- Whipsnade Zoo – daily animal shows from giant giraffes and beautiful butterflies
- London Zoo – always lots to see and do so plan your day!
Parks
- Aldenham Country Park – 160 acres of parkland, farmland and lakeside walks including Winnie-the-Pooh’s 100 Aker Wood, Pony Zone, Woodland Adventures, Outdoor Play areas, Little Farmers Play Barn and our working interactive Farm and Small Animal Petting Area
- Thames Valley Adventure Playground – a chance for children & adults with all types of special need to enjoy the fun, freedom and friendship afforded by the opportunity to play and share experiences in a safe and stimulating environment
- King George Park (Bushey) – a park with cycle paths, adventure playground, sandpit and water splash (for when the weather’s warmer) and a brand new cafe
- Cassiobury Park (Watford) – acres of space for a kick-about or kite-flying there are also playgrounds, a miniature railway, bungee trampolines and a cafe
- Canons Park Playground – a lovely space that is also fully accessible, now that the country-style pathway through the Spinney woodland has finally been completed, enabling wheelchair users and families with pushchairs to explore this wonderful quarter-mile long walk through woods.
